Gaya APA
Tjiptono, F., Chandra, G.
(2016).
Service, quality and satisfaction
(
Edisi 4)
.
Yogyakarta:
Andi Offset.
Gaya MLA
Tjiptono, Fandy., Chandra, Gregorius.
"Service, quality and satisfaction".
Edisi 4
Yogyakarta:
Andi Offset,
2016.
HIBAH PNRI.